Refund, Return and Cancellation Policy

Thank you for choosing Archana Academy. We work hard to provide reliable, high-quality digital study material for your exam preparation. Please read this policy carefully before making a purchase, as it explains when a refund is possible and how to request one. This policy should be read together with our Terms and Conditions.

1. Nature of Our Products

Unless a specific product listing on our website states otherwise, all products sold on Archana Academy — including PDF notes, study guides, solved papers, assignments, and Previous Year Questions (PYQs) — are digital products. Upon successful payment, you receive instant access to view or download the files. We do not ship any physical goods for these digital products.

Because digital content cannot be taken back once it has been accessed or downloaded, we do not accept returns or exchanges of downloaded files. Digital products that have been successfully delivered/accessed may be subject to the eligibility conditions stated in this policy, and refunds are limited to the situations listed in Section 3.

2. Order Cancellation

Since access is delivered instantly after payment, an order cannot be cancelled once the product has been delivered. If you have paid but have not received access, please contact us right away (see Section 3). We do not charge any cancellation fee for orders that we are unable to deliver.

3. When You Are Eligible for a Refund

We understand that technical issues can sometimes occur. A refund request will be considered in the following situations:

• Duplicate Payment: Your card or bank account was charged more than once for the exact same order due to a technical glitch or network issue.
• Payment Deducted but No Access: The money was debited but the order failed and you did not receive access or a download link. Where a payment fails or stays pending, the bank or payment provider usually reverses the amount automatically within 5 to 7 working days. If it is not reversed, or if you would rather receive the product, please contact us with your transaction details.
• Corrupted or Defective File: The downloaded file is corrupted, unreadable, or defective, and our technical support team is unable to provide a working copy within 48 hours of your complaint.
• Wrong Product Delivered: You received a product different from the one you ordered, and we are unable to provide the correct one.
• Product Not as Described: The product is materially different from its description on our website at the time of purchase (for example, a different subject, session, or content than what was listed).

Where possible, we will first resolve the issue by giving you the correct or a working file. If that is not possible, or in case of a duplicate payment, the amount will be refunded.

4. How the Refund Process Works

Refund eligibility, approval, and processing are three separate steps. Here is what happens at each stage:

1. Contact support: Email us at store@archanaacademy.com within 7 days of your purchase.
2. Share your order details: Provide your Order ID/Transaction ID, the product name, and a clear description of the issue (see Section 7 for the full list of details we need).
3. Verification: We review the details you’ve shared and may ask for additional information or proof, such as a screenshot of the payment or error message.
4. Decision: We acknowledge every request within 48 hours, and share our decision on eligibility within 7 working days of receiving complete details (see Section 8).
5. Refund processing: If approved, the refund is initiated to your original payment method and generally reflects in your account within 5 to 7 working days (see Section 9).

5. Situations Where Refunds Are Not Accepted

We will not process refunds for the following reasons:

• You changed your mind after purchasing and accessing or downloading the material.
• You bought the wrong subject, course, session, or medium even though it was clearly mentioned on the product page. Please check the details carefully before paying.
• You lack the necessary software (like a PDF reader), a compatible device, or a working internet connection to open the files.
• You disagree with a sample answer, find minor errors or omissions, or the answers differ from your teacher’s or textbook’s approach (please see Section 6).
• Your exam or assignment result was not as expected. Our materials are study aids, not guarantees of marks or academic success.
• The university changed its syllabus, assignment questions, or exam pattern after your purchase. Please check the session and validity mentioned on the product page before buying.
• The material was shared, resold, or distributed in violation of our Copyright Notice, or your account or download links were used by someone else.
• The request was made after the time limit, or without the details required in Section 7.

6. Disclaimer / Special Note

Our study material, including solved assignments, sample answers, PYQ solutions, and notes, is prepared privately by Archana Academy and its authors and tutors. It is not official university material, and Archana Academy is not affiliated with, endorsed by, or sponsored by IGNOU, RGPV, or any other university or examining body, unless expressly stated.

The content is meant to guide you and help you understand how questions can be answered. Although every care is taken while preparing it, we do not claim 100% accuracy, and errors or omissions may occur. We do not guarantee any particular grade, marks, rank, or result.

Please prepare your own answers using our material as a reference, consult your own teacher or tutor, and refer to the official study material, latest syllabus, and assignment guidelines issued by your university for exact and up-to-date information.

7. How to Request a Refund

If your situation falls under Section 3, please email store@archanaacademy.com within 7 days of your purchase. Please share the following details:

• Your full name and the email address or phone number used for the purchase.
• The exact Order ID or Transaction ID (and the UPI reference number / UTR, if available).
• The name of the product you purchased.
• A clear explanation of the issue, along with screenshots of the duplicate payment, bank message, or error, if applicable.

8. Review and Resolution (Approval Decision)

We will acknowledge your request within 48 hours and, after reviewing it, will communicate our decision on whether it is approved within 7 working days of receiving complete details. We may ask for additional information or proof to verify the issue. In every case, your complaint will be resolved within one month of receipt.

9. Refund Processing (After Approval)

If your request is approved, the refund will be initiated to your original method of payment (Credit Card, Debit Card, UPI, or Net Banking). We do not deduct any cancellation fee from approved refunds. Please allow 5 to 7 working days after approval for the amount to reflect in your account, depending on your bank’s or payment provider’s processing time. Refunds cannot be sent to a different account or payment method.

10. Payment Disputes and Chargebacks

Please contact us before raising a dispute or chargeback with your bank or card issuer. Most genuine issues are resolved faster when you reach out to us directly. If a chargeback is raised for an order that was delivered and accessed, we may share the delivery and download records with the payment provider in response, and access to the product may be withdrawn.

11. Changes to This Policy

We may update this policy from time to time. The latest version, along with its “Last Updated” date, will always be available on this page. Each purchase is governed by the policy in force on the date of that purchase.

12. Support and Complaints Contact

E-mail: store@archanaacademy.com
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Complaints sent to this email will be acknowledged within 48 hours and handled as described in Section 8.